Guest

Home delivery - refusal to take delivery

I am delivering parcels to consignees.

Home delivery - refusal to take delivery

Lieferung an Empfänger Lieferung an Empfänger

I am delivering parcels to consignees.

 

Empfänger Empfänger

 

Consignee is at home, refuses to take delivery of his/her parcels.

 

I select the stop and carry out the check scan. I select "Non-delivery" and then "Refusal to take delivery" and get the consignee to sign.

 

Nichtzustellung Nichtzustellung

I select the stop and carry out the check scan. I select "Non-delivery" and then "Refusal to take delivery" and get the consignee to sign.

 

Ausrollretoure Aufkleber Ausrollretoure Aufkleber

 

I stick a driver's return sticker on the refused parcel and tick the reason for the refusal.

Don’t forget the driver’s return sticker!

 

I take the parcel back to the depot.

 

Depot Depot

I take the parcel back to the depot.