Guest

What do I have to keep in mind with the Exchange Service parcel?

  • An exchange is only possible on the same day. This means that I can't take parcels with me for an exchange the following day.

  • During the exchange process I take the exchange goods with me as an exchange parcel in transport packaging.

  • The exchange label (label for return shipping) has to be stuck over the delivery label and then scanned.

  • If I can't make an exchange I select the relevant exception code:

    • The exchange goods were not available today (DC 72): A second delivery attempt has to be made. I note the new delivery date on the driver’s return sticker.

    • Exchange refused (DC 15): There is no second delivery attempt

    • No exchange goods available (DC 17): This selection is not available because an exchange has been agreed with the selected customer.