What is an Exchange Service parcel?

In the case of Exchange Service parcels, the shipper gives the order to deliver a parcel only if the consignee exchanges the contents of the delivered parcel for those of another parcel. We offer this service for our customer Würth, for example.

For more information on the standard procedure of the Exchange Service, please refer to the "Prozessfibel" (Chapter 8.1.8 Sonderbehandlung produktbezogener Zustellung > Austauschpaket). Information on delivery problems with exchange parcels can be found in the "Prozessfibel" (Chapter 8.1.10 Sonderbehandlung Zustellhindernisse).