Something wrong?
How to make a complaint
Whatever happened with your parcel, we will do everything not to spoil your joy.
To be able to process your complaint as fast as possible, complaints are divided into two types according to the situation.
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The parcel is damaged due to the transport. The packaging is visibly damaged, or it looks all right from the outside, but the goods inside are damaged.
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The parcel or a part of it got lost during the transport.
How to make a complaint
Whatever happened with your parcel, we will do everything not to spoil your joy.
To be able to process your complaint as fast as possible, complaints are divided into two types according to the situation.
-
The parcel is damaged due to the transport. The packaging is visibly damaged, or it looks all right from the outside, but the goods inside are damaged.
-
The parcel or a part of it got lost during the transport.
Damaged parcel
Damaged parcel
Whatever the damage of the parcel is, it is always necessary to fill in the Damage Report, either immediately or within 2 working days after the parcel delivery at the latest.
It might be filled in either by you, the consignee of the parcel, together with the courier when the parcel is delivered, or by our company. For more information click on the button "How to make a complaint".
Lost Parcel
If the consignee did not receive the parcel on the expected delivery date or the parcel was not returned, report the missing parcel within 7 calendar days of the expected delivery date by submitting a claim here: reklamace.dpd.cz
You will be asked to provide the following supporting documentation during the entry process:
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proof of the contents of the shipment
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if you dispute the delivery of the parcel abroad, you can speed up the process of tracing the parcel by inserting a completed declaration, which can be found here:
If we fail to find the parcel, you will be asked to provide the following documents necessary to validate the claim:
-
Bank account and variable symbol for payment of the damage
-
the proof of purchase showing the value of the damage
For more detailed information, click on the "How to make a complaint" button.
Lost Parcel
If the consignee did not receive the parcel on the expected delivery date or the parcel was not returned, report the missing parcel within 7 calendar days of the expected delivery date by submitting a claim here: reklamace.dpd.cz
You will be asked to provide the following supporting documentation during the entry process:
-
proof of the contents of the shipment
-
if you dispute the delivery of the parcel abroad, you can speed up the process of tracing the parcel by inserting a completed declaration, which can be found here:
If we fail to find the parcel, you will be asked to provide the following documents necessary to validate the claim:
-
Bank account and variable symbol for payment of the damage
-
the proof of purchase showing the value of the damage
For more detailed information, click on the "How to make a complaint" button.
How to make a complaint
