Find your Pickup parcelshop
Vrácení zásilky
With DPD
you can easily send the parcel back.
Find your Pickup parcelshop
Our parcel return service
Sometimes it just doesn't fit. Therefore, with DPD, you can return your parcels easily. Parcel return with DPD is quick and simple.
With our Parcel return service, you can select the option of parcel collection according to your preferences:
-
no extra worries - have the courier collect the parcel where it is the most convenient for you, e.g. at home or at work. You only need to package the parcel right and wait for the courier to arrive at your place with a label.
-
you know you cannot wait at home for our courier to arrive? Leave the parcel at one of our Pickup Parcelshops on your way to work and our courier will collect it there.
If you need any help, please contact out customer line or your Sales Representative.
Our parcel return service
Sometimes it just doesn't fit. Therefore, with DPD, you can return your parcels easily. Parcel return with DPD is quick and simple.
With our Parcel return service, you can select the option of parcel collection according to your preferences:
-
no extra worries - have the courier collect the parcel where it is the most convenient for you, e.g. at home or at work. You only need to package the parcel right and wait for the courier to arrive at your place with a label.
-
you know you cannot wait at home for our courier to arrive? Leave the parcel at one of our Pickup Parcelshops on your way to work and our courier will collect it there.
If you need any help, please contact out customer line or your Sales Representative.
How to return a parcel?
How to return a parcel?
HERE you can verify if your sender enables the simple return of your parcel through our services.
If yes,
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follow the instructions and have the courier arrive at your place at the expense of the sender or collect the parcel at one of our Pickup Parcelshops.
If not,
-
contact your sender and, upon agreement, you can simply return your parcel by ordering the transport by DPD on your own.
A parcel that is packaged correctly is the basis of a successful parcel delivery.
We are doing everything we can to prevent unnecessary delays due to bad packaging of parcels. For this reason, we have drafted a guide for packaging your parcels the best way to avoid the consequent inconveniences.
If you need any help, please contact out customer line or your Sales Representative.
A parcel that is packaged correctly is the basis of a successful parcel delivery.
We are doing everything we can to prevent unnecessary delays due to bad packaging of parcels. For this reason, we have drafted a guide for packaging your parcels the best way to avoid the consequent inconveniences.
If you need any help, please contact out customer line or your Sales Representative.
DPD offers a possibility to easily return your parcels
Treat your customers with better care than your competitors. Offer them a possibility to return their parcels easily via our services.
Thanks to our Return My Parcel web portal, your customers can have the courier collect the parcel at their place or at a given Pickup Parcelshop.
DPD offers a possibility to easily return your parcels
Treat your customers with better care than your competitors. Offer them a possibility to return their parcels easily via our services.
Thanks to our Return My Parcel web portal, your customers can have the courier collect the parcel at their place or at a given Pickup Parcelshop.
Advantages of Return My Parcel v4
Dedicated shipper portal
Access to a management portal for easier returns configuration.
Customizable returns portal
Shippers to have their own version of the consignee return portal
The branding applies to all email recieved by the consignee as well
Articles management option
Allow the consignees to return specific articles from their order
Manage the expiry date for returns
Tracking of returns
Have access to tracking on the different returns of consignees
Reporting module
Reporting module with different dashboard options and views.
Shippers to control KPIs and download different reporting documents
Other return methods
Parcel return can be carried out by an unregistered customer via our online orders.
Large enterprises can use their own software solutions for parcel returns.
