Why cannot you deliver my parcel at a certain time?

We optimize the courier routes to reduce the amount of mileage and CO2 emissions. That is why we cannot deliver your parcel in the time you chose. In this case, we recommend you to pick up your parcel in the Pickup Point where it can wait for you for up to 7 calendar days and you can pick it up when it suits you. Many Pickup Points are opened at weekends as well.

You can also easily change the place of delivery in our DPD Kuryr app at www.dpdkuryr.cz. Just enter the 14-character number of the parcel and your personal code we sent to the contact quoted by the sender. If you did not receive any code or number of the parcel, please contact us by filling in this form.