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DPD gives you the following options to exercise your rights:

  • By Data-Box

Requests sent to the Data-Box are considered as raised by the authorised person if the identity of the interested person is reasonably proven.

  • Using Contact details and DPD customer applications

Please raise your requests related to provision of information and rectification / partial modifications of the Data of the Senders and Recipients of the parcels in the relevant delivery or in the user settings by means of the DPD customer service (customer hotline, customer service applications, e-mails, or personally at our branch offices), or directly by means of customer applications designed to this aim.

In these cases, DPD reserves the right to verify the identity of the interested person prior to addressing the request where necessary (e.g. by phone). In the case of applications that allow users to handle the Data themselves and who have to log in, the login is considered sufficient for verification of the identity. For this reason, we advise you to follow the security instructions on protection of your login data.

  • Opting out of receiving marketing communications with every message

This is the most straightforward method of withdrawing your consent to the processing of your e-mail address for the purposes of marketing communications. Once you opt out of the receiving of the marketing communications, DPD will erase your contact details provided for this purpose.

  • In writing to the address of the registered office of DPD
  • By e-mail at [email protected]

This e-mail address is designed for making any general queries regarding the method of Data processing in DPD (information on Data processing or requests for information), requests for access to the Data, objections against the processing and requests for erasure of Data).

 

Identification of the authorised person:

If we are requested to provide any information regarding the processing of Data related to a specific person, or where we shall do some operations with the Data based at your request, we reserve the right to check your identity to make sure that your request is legitimate. This actually contributes to protection of your personal Data.

We do so:

  • By comparing the Contact Data from which the request has been sent or raised with the Data of the Data Subject whose Data are requested. We send the information to these matching Contact addresses,

  • By checking whether the interested person knows the Data, especially in requests for rectification / modification of data,

  • By asking the interested person to produce his ID document,

  • By means of any other reliable proof.

If your identity and thus your authorisation to such request are not proven, we must not make the Data available to you and must not allow you to handle the Data.