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24 October 2022 | Background

DELIVERY EXCELLENCE CHALLENGE 2022

Delivery Excellence Challenge 2022: Who is the champion?

DPDgroup and the business units teamed up to launch the Delivery Excellence Challenge 2022 over summer. The best drivers from each business unit competed to win a trip to Zagreb in Croatia and take part in the Europe-wide Delivery Excellence Challenge.

The challenges in the business units ran from 6 June to 26 August 2022 and all DPD drivers took part.

So who is the best driver in Switzerland?

Our winner of the DPD Switzerland challenge:

Name: Bozhidar Mitev

Depot: 619 Giubiasco

Age: 30 years

Years of service at DPD: 1.5 years (since May 2021)

‘I am so happy to have won the challenge. It shows that putting in the effort and delivering parcels carefully pays off. I am excited to see what awaits me in Croatia and I’m looking forward to picking the brains of the other drivers’, says Bozhidar Mitev from the Giubiasco depot.

So who is the best driver in Switzerland?

delivery excellence 2022 delivery excellence 2022

Our winner of the DPD Switzerland challenge:

Name: Bozhidar Mitev

Depot: 619 Giubiasco

Age: 30 years

Years of service at DPD: 1.5 years (since May 2021)

‘I am so happy to have won the challenge. It shows that putting in the effort and delivering parcels carefully pays off. I am excited to see what awaits me in Croatia and I’m looking forward to picking the brains of the other drivers’, says Bozhidar Mitev from the Giubiasco depot.

The following KPIs had to be met as part of the challenge in Switzerland:

  • Predict
    Delivery within the service window.

  • Delivery order
    Stick to the ideal, optimised route in order to drive in the most efficient, environmentally friendly manner possible.

  • NPS
    The net promoter score our consignees give drivers for delivering parcels.

 

Meet and Great in Croatia

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delivery excellence 2

‘I am very happy that we at DPD Switzerland participated in the Delivery Excellence Challenge 2022 and had the chance to experience this wonderful event’, says Marc Frank, our Strategy & Innovation Director at DPD Switzerland, who made the trip to Croatia alongside Bozhidar.

Dialogue between DPDgroup business units is strongly encouraged and best practices are discussed frequently. This makes it possible to adapt proven procedures and methods in and from other countries.

Background

The best driver in Switzerland will have the opportunity to be crowned the best driver in Europe. WOW, what an exciting challenge!

There are multiple qualifying rounds to make sure everything runs fairly and correctly. Internal events were held in the DPD depots to prepare the drivers in each business unit for the Delivery Excellence Challenge and communicate the core business objectives transparently.

The most important aspects of the challenge are as follows:

  • Productivity

  • Customer experience

  • Health and safety

  • Ecological sustainability

Participating DPD business units:

A total of 17 business units took part in the first DPDgroup Delivery Excellence Challenge 2022:

DPD Germany

DPD UK

DPD Estonia

DPD Croatia

DPD Slovenia

DPD Netherlands

DPD Poland

DPD Slovakia

DPD Ireland

DPD Lithuania

SEUR in Spain

DPD Czech Republic

DPD Portugal

DPD Latvia

DPD Italy

DPD Hungary

 

The winner was determined in six categories in the final round of the DPDgroup Delivery Excellence Challenge:

1) Knowledge test
2) Eco-driving and customer experience
3) Vehicle control
4) Jump start
5) Brake test
6) Gymkhana (a course designed to test driving skill)

 

Delivery E 22
Delivery Excellence 2022

The time spent in Zagreb was both exciting and busy. But who won?

🥇 Hungary

🥈 Slovenia

🥉 Czech Republic

One thing is clear: everyone in Zagreb was a winner! The best of the best!
An award ceremony was held for everyone, followed of course by a party!!

We are very excited to see whether a similar challenge will be held in 2023. In any case, we can confirm that we are very proud to have been there and shared in the experience.

 

The DPD Switzerland team

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Written by:

jasmine zurbuchen

Jasmine Zurbuchen

Digital Marketing

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[email protected]

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