Here you’ll find useful tips and tools for sending parcels. We have listed all relevant information about shipping within Belgium and abroad. You will also find user instructions for our products and services, as well as an overview of all the available interfaces with various shop and shipping systems.
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Need further assistance? Contact us.
* Non-binding indicative lead time subject to variation - e.g. Time for customs clearance is not taken into account in the lead time calculation.
The combined dimensions of your parcel are:
cm
The volumetric weigth of your parcel:
KG
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
Packing instructions
Every parcel must be packed securely so that it is suitable for automated sorting and transport.
Exclusions from shipment
There are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.
Weights and dimensions
Parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our girth calculator.
DPD fresh is an express transport solution for home delivery throughout Belgium of all your grocery, fresh or deep frozen products* the next day. We provide express delivery to your customer's doorstep for:
your fresh products between 0 and 4°C
your deep frozen products at a temperature of less than -18°C
your grocery products at room temperature
With DPD fresh you have the advantage of tracking and monitoring of the temperature of your parcels.
And we offer Predict™, which lets receivers know the date and time slot for delivery in advance and allows them to reschedule their delivery if necessary.
*Excluding minced meat, ice-packed fish or hot products.
We are also here for you on Saturdays.
At DPD you can have parcels delivered in Belgium, the Netherlands, Luxembourg and Germany on a Saturday. We collect the parcels on Thursday or Friday (depending on the region in Germany) and on Friday (for Benelux), so that they can be delivered to the customer on Saturday.
Evening delivery
The number of people staying home during the day is decreasing. Thanks to DPD evening delivery, you can offer these customers an extra delivery possibility which fits their lifestyle in a better way. DPD delivers from Monday to Friday, from 6pm till 10pm.
DPD Home is our service for delivering parcels to customers within Belgium and Europe. An essential part of DPD Home is our innovative Predict service, which focuses expressly on the recipient by giving them control over the place and time of delivery.
This depends on the service. You can check the shipping planner to make sure we can send your parcel to the required destination. Overall, we can ship to more than 230 destinations worldwide.
Integrate our services optimally with your CRM and shop systems, and ensure a fast and convenient delivery process to make sure that delighted consignees become long-standing customers.
In other words, you can work with a shipping tool which helps you managing the online orders and preparing them for shipment. Next to that we offer you a vast assortment of plugins and integration solutions. On top of that, as a retailer you can connect your own shop stores with the Pickup network. This way you offer your customer an extra location for picking up or bringing back their order.
DPD Express is our service for urgent parcel shipments. With DPD Express, you can be sure that a parcel will be delivered before a certain time. We offer this service in Belgium, the Netherlands, Luxembourg and Germany. Depending on your choice, the parcel will be delivered the next working day before 10am, 12am or 6pm.
With ParcelLetter you send your smallest parcel at the best rate: starting from € 3,90 for a Pickup parcelshop delivery. This service is only available via the online shipping tool DPD Web Parcel. As an occasional shipper, this service fits you best. Are you looking for a contractual commitment with DPD, feel free to contact us for an individual offer.
DPD Business is our standard service for parcel delivery to business addresses in Belgium and Europe. Thanks to our strong international road network, DPD Business is the reliable and economical solution for sending your parcels. With DPD Business, you benefit from favourable delivery times to all European destinations.
DPD Pickup is DPD‘s network of collection points. With DPD Pickup, your customer can collect and return their parcel whenever it suits them best. With our extended network of 58,000 Pickup parcelshops in Europe, including 950 in the Belux, you enjoy excellent service and lexibility at all times. DPD Pickup is the easiest way to receive parcels and send them back.
With DPD Guarantee, you can send international parcels that are not urgent, but for which you want to be sure they will arrive at their destination on a certain day. Thanks to fixed delivery times, we guarantee when the delivery will take place at an affordable price. More information.
Available from Monday to Friday from 8h to 18h
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*This is a paying service. Click here for the rates.
Click here for the the complaints and claim settlement procedure.
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