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How to take a valid picture?

Check the video or download the instructions

POD POD

How to take a valid picture?

Check the video or download the instructions

Issues?

Camera process on MDU is not working

Please contact your depot and let them know your MDU is not working at the moment. Ask the receiver for a signature as proof of delivery.

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Proof of delivery

Receiver refuses photo

Please ask the receiver for a signature.

Proof of delivery

Receiver refuses photo and signature

In case the receiver refuses both a photo and a signature, you must return the parcel. Scan code: 15-67.

parcel icon in black and red

Neighbour refuses photo/signature

In case the neighbour refuses photo and a signature, please follow the standard procedure, which is NAB1.

parcel icon in black and red