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Help on the subject of the Pickup parcel shop

 

In the FAQs you will find questions and answers about the DPD Pickup parcel shops. Find out, for example, how you can send and receive parcels at one of our over 3,000 parcel shops or how you can open your own Pickup parcel shop.

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  • Pickup Paketshop - Pickup Paketshops
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How do I find the location of a Pickup parcel station?

You can find all 2,800 DPD pickup locations in our pickup finder.

You can find it on dpd.at, myDPD.at or in the myDPD app. Simply enter the desired postal code and all pickup locations (parcel shop or parcel station) will be displayed.

What do the filters in the Parcel Shop Finder mean?

The filters show you what is offered by the parcel shop/locker.

Can I enlarge the map in the Parcel Shop Finder?

Yes, click/tap on the map to enlarge it.

From where is the distance calculated?

The distance is calculated from your activated location.

How do I change the region shown on the map?

By entering your location manually or moving the map.

Why am I not allowed to leave my parcel boxes at the Storebox locations?

The pickup parcel stations at the Storebox locations are intended exclusively for the collection and delivery of DPD parcels. It is forbidden to leave parcel boxes, packaging material or other rubbish behind. The locations are continuously video-monitored. Any violation will be reported.

Thank you for leaving the Storebox locations clean!

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  • Pickup Paketshop - Allgemeines und Service
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To what Pickup location will my parcel be delivered?

As a rule we deliver your parcel to a DPD Pickup location near you. With a nationwide pickup network of 2,800 parcel drop-off and pickup points throughout Austria, each of our parcel shops/lockers can be reached within 15 minutes.

You can find your Pickup point quickly and easily in our Pickup Finder.

Did you know? You can now specify your favourite parcel shop on myDPD. Then we will always deliver your parcels there.

Register now and specify your favourite shop!

The fact that we have delivered your parcel to a Pickup point can have different reasons:

  • The shipper has commissioned us to deliver the parcel there.
  • On myDPD you have indicated the Pickup parcel shop as your preferred shop.
  • Unfortunately we were unable to locate you at home. In this case, we would still like to make sure that your parcel is in a parcel shop/parcel locker near you, where you can pick it up during opening hours. You can find out to which Pickup point your parcel was delivered on myDPD in our electronic parcel information, or on the parcel notification card we left at your address.

Where is my nearest parcel shop?

In our Pickup Finder you can find the Pickup parcel shop/parcel locker near you.

Already specified your favourite parcel shop? You can define your favourite parcel shop on myDPD - then we will always deliver your parcels directly there.

Specify your favourite parcel shop now.

What does Pickup mean?

Pickup is the international brand name of DPD's parcel location network. In DPD's 2,800 Pickup points in Austria you can drop off, collect, return or redirect parcels.

You can find your nearest Pickup point HERE.

Why is there no Pickup parcelshop in my immediate vicinity?

We are constantly expanding our Pickup network for you. Each of DPD's 2,800 Pickup points can be reached by anyone in Austria within 15 minutes. If you have a tip for us, you are welcome to send us suggestions for a Pickup parcel shop/parcel locker location using our online form.

Which goods cannot be shipped via the Pickup point?

Unfortunately you can’t ship certain goods via our Pickup parcel shops/parcel lockers. These include all shipping exclusions in our Pickup parcelshop terms and conditions, and parcels that are not packed in a rectangular/square shape. Among others: hazardous goods in limited quantity (LQ), cash on delivery parcels, tyres ...

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  • Pickup Paketshop - Paket empfangen und versenden
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To what Pickup location will my parcel be delivered?

As a rule we deliver your parcel to a DPD Pickup location near you. With a nationwide pickup network of 2,800 parcel drop-off and pickup points throughout Austria, each of our parcel shops/lockers can be reached within 15 minutes.

You can find your Pickup point quickly and easily in our Pickup Finder.

Did you know? You can now specify your favourite parcel shop on myDPD. Then we will always deliver your parcels there.

Register now and specify your favourite shop!

The fact that we have delivered your parcel to a Pickup point can have different reasons:

  • The shipper has commissioned us to deliver the parcel there.
  • On myDPD you have indicated the Pickup parcel shop as your preferred shop.
  • Unfortunately we were unable to locate you at home. In this case, we would still like to make sure that your parcel is in a parcel shop/parcel locker near you, where you can pick it up during opening hours. You can find out to which Pickup point your parcel was delivered on myDPD in our electronic parcel information, or on the parcel notification card we left at your address.

How do I find the location of a Pickup parcel station?

You can find all 2,800 DPD pickup locations in our pickup finder.

You can find it on dpd.at, myDPD.at or in the myDPD app. Simply enter the desired postal code and all pickup locations (parcel shop or parcel station) will be displayed.

How long is the Pickup parcelshop in my area open?

Our Pickup parcelshops are integrated into shops and therefore comply with their opening hours. In our Pickup Finder you can find the DPD shop near you and find out when it is open.

Can I pick up my parcel from the shop without a notification card?

Yes, you can pick up your parcel in the Pickup parcelshop without our parcel notification card. We only need proof of your identity, for example an official photo ID. This also applies to persons who pick up the parcel on your behalf.

How long will my parcel be stored in the Pickup parcelshop?

We keep parcels which we have delivered to the Pickup parcelshop for 7 calendar days. Calendar days are all days from Monday up to and including Sunday.

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  • Pickup Paketshop - Paketshop werden
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How can I become a parcel shop partner?

We are pleased that you would like to become part of our network. Find out about the advantages of our partners now and apply directly online.

Can I suggest a shop as a parcel shop?

Do you know of a shop (copy shop, drugstore, etc.) in your area that is suitable as a parcel shop? Feel free to suggest it to us using our online form - we look forward to receiving your tips.

Why am I not allowed to leave my parcel boxes at the Storebox locations?

The pickup parcel stations at the Storebox locations are intended exclusively for the collection and delivery of DPD parcels. It is forbidden to leave parcel boxes, packaging material or other rubbish behind. The locations are continuously video-monitored. Any violation will be reported.

Thank you for leaving the Storebox locations clean!

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  • Pickup Paketshops - Paketstationen
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How do I know that my parcel has been deposited in a Pickup parcel station?

You will be informed of this by e-mail or SMS and receive all relevant information such as the address of the parcel station, collection code and collection deadline.

How long will my parcel be kept in the Pickup parcel station?

You will find the collection period in your notification (by email or SMS).

What do I need to pick up my parcel from a Pickup parcel station?

You will need the code to open the parcel box for collection. You can find this on your notification e-mail or in the SMS.

Where can I find the code for picking up my parcel from a Pickup parcel station?

You can find this on the email notification or in the SMS that we have sent you.

What do I need to pick up my parcel from a Storebox?

You will need the code to open the parcel box for collection. You can find this on your notification e-mail or in the SMS. The code is also valid for opening the door of the Storebox-warehouse in which the parcel station is located.

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