E-commerce parcel logistics for your online shop.

For more customer satisfaction: We make sure that your products reach your customers reliably and fast.

Seniorin sitzt mit dem Laptop auf dem Sofa Seniorin sitzt mit dem Laptop auf dem Sofa

E-commerce parcel logistics for your online shop.

For more customer satisfaction: We make sure that your products reach your customers reliably and fast.

We are experts in B2C parcel shipping. Benefit from our experience in shipping for e-commerce and offer your customers a fast and convenient delivery process, including a returns solution. This is how satisfied consignees become long-term customers.

Our B2C solutions

Your customers decide

Predict is the service with which - on the day of delivery - we give your consignee a time window of 4 hours for the delivery by email or text message. If your customer can't be at home, he or she can simply redirect the parcel (e.g. delivery on a different day, to a neighbour, parcel shop or different address, or in the form of a deposit okay. This is how you put your customers in charge of their parcel deliveries.

Your customers decide

Couple retourning parcel Couple retourning parcel

Predict is the service with which - on the day of delivery - we give your consignee a time window of 4 hours for the delivery by email or text message. If your customer can't be at home, he or she can simply redirect the parcel (e.g. delivery on a different day, to a neighbour, parcel shop or different address, or in the form of a deposit okay. This is how you put your customers in charge of their parcel deliveries.

Direct delivery to the DPD Pickup parcelshop

Maximum flexibility for your customers thanks to the direct delivery of your parcels to one of our 1,800 Pickup parcel shops in Austria. As soon as their parcels are delivered to the Pickup parcelshop, your consignees are sent a text message and/or email informing them that their parcel is ready for pickup. This allows them to plan optimally and conveniently integrate taking delivery of their parcels into their everyday lives.

Direct delivery to the DPD Pickup parcelshop

DPD Fahrer trägt Pakete in einen Pickup Paketshop DPD Fahrer trägt Pakete in einen Pickup Paketshop

Maximum flexibility for your customers thanks to the direct delivery of your parcels to one of our 1,800 Pickup parcel shops in Austria. As soon as their parcels are delivered to the Pickup parcelshop, your consignees are sent a text message and/or email informing them that their parcel is ready for pickup. This allows them to plan optimally and conveniently integrate taking delivery of their parcels into their everyday lives.

Return to sender

Returns can't always be avoided, but processing them can be made much easier. With DPD returns are simple, convenient and time-saving. Simple because returns can be ordered quickly at dpd-business.at; convenient because one of the over 2,800 DPD Pickup location in Austria is practically always close to your customers; and time-saving because it can be reached within 15 minutes.

From now on, private recipients can also hand in parcels in one of the 1,900 DPD Pickup parcel shops that have a retour label from a different parcel service company, if the sender has commissioned this service from DPD.

Return to sender

senior couple unpacking parcel at home senior couple unpacking parcel at home

Returns can't always be avoided, but processing them can be made much easier. With DPD returns are simple, convenient and time-saving. Simple because returns can be ordered quickly at dpd-business.at; convenient because one of the over 2,800 DPD Pickup location in Austria is practically always close to your customers; and time-saving because it can be reached within 15 minutes.

From now on, private recipients can also hand in parcels in one of the 1,900 DPD Pickup parcel shops that have a retour label from a different parcel service company, if the sender has commissioned this service from DPD.

Direct delivery to the Pickup parcel locker

DPD makes it easy for your customers to get their parcels. By delivering directly to our more than 1,200 Pickup parcel lockers your recipients will no longer miss a delivery and can decide for themselves when to pick up the package. This allows you to offer your customers maximum time and spatial flexibility.

Direct delivery to the Pickup parcel locker

Frau mit Fahrrad holt Paket aus Pickup Paketstation Frau mit Fahrrad holt Paket aus Pickup Paketstation

DPD makes it easy for your customers to get their parcels. By delivering directly to our more than 1,200 Pickup parcel lockers your recipients will no longer miss a delivery and can decide for themselves when to pick up the package. This allows you to offer your customers maximum time and spatial flexibility.

Have everything on screen with myDPD

myDPD – Your customers decide how they take delivery of their parcels.

Laptop Screen - myDPD Umverfügungsoptionen Laptop Screen - myDPD Umverfügungsoptionen

myDPD – Your customers decide how they take delivery of their parcels.

On myDPD your customers will find all the required information about DPD parcels in one place: redirecting parcels, live tracking or specifying delivery preferences such as a favourite parcel shop or issuing a general deposit okay. This means the greatest possible flexibility when it comes to deliveries.

Precisely when your customers are at home.

Vater und Sohn mit Smartphone auf dem Sofa - App Award für myDPD App Vater und Sohn mit Smartphone auf dem Sofa - App Award für myDPD App

Precisely when your customers are at home.

The myDPD app is now available for free download in the App Store or Google Play. This means the most flexibility on your customers smartphone at any time and any place when receiving and shipping parcels.

Happy consignees are satisfied customers.

Glocke -DPD- e-commerce

Delivery notification

With Predict we tell your customers within a specific time window when their parcel will be delivered. In many European countries.

Live-Tracking

Live-Tracking

With DPD’s Live-Tracking function your consignees can see within 30 seconds exactly where their parcel is at any given moment, and can even redirect it until shortly before delivery.

gebogener Pfeil -DPD- e-Commerce

Returns

You can simply place the return parcel label in the parcel for your customers, or send it by email as a download. Parcels can be returned quickly and easily at 3,000 Pickup parcelshops throughout Austria.

Änderungs-Optionen

Redirection options

Thanks to our flexible redirection options, your customers can easily adapt the day or place of delivery to their daily routine and never miss a parcel delivery again.

European e-shoppers in 2022

The study published by GeoPost shows that a trend in e-commerce can also be clearly seen in 2022: International crises have changed the shopping behavior of consumers significantly. 77 % of Europeans shopped at least once online in 2022, second-hand platforms are becoming increasingly popular.

The favorite products of European e-shoppers are fashion, shoes, and beauty. One product category is particularly pleased with the growth: 35% of all shoppers are already ordering groceries conveniently at home.

In Austria, too, the rate of e-shoppers is increasing every day. 52 % of all Austrians already shop online regularly. With around 5.9 parcels per month, the Austrian shopper is above the European average of 5.3 parcels.

European e-shoppers in 2022

c2c DPD driver deliveres a parcel to a woman at her door

The study published by GeoPost shows that a trend in e-commerce can also be clearly seen in 2022: International crises have changed the shopping behavior of consumers significantly. 77 % of Europeans shopped at least once online in 2022, second-hand platforms are becoming increasingly popular.

The favorite products of European e-shoppers are fashion, shoes, and beauty. One product category is particularly pleased with the growth: 35% of all shoppers are already ordering groceries conveniently at home.

In Austria, too, the rate of e-shoppers is increasing every day. 52 % of all Austrians already shop online regularly. With around 5.9 parcels per month, the Austrian shopper is above the European average of 5.3 parcels.