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Security at DPD

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Security at DPD

Unfortunately, illegal attempts to misuse the DPD brand to defraud third parties are repeated. That is why from DPD Argentina we provide you with useful information to avoid scams carried out in the name of our company, and so that you know the main details about the current risks related to the Internet, email and how you can protect yourself against them.

Important:

DPD does not accept any responsibility for damages that may arise from the unauthorized use of our name or brand. This applies in particular to payment demands that are made with fraudulent intent.

If you would like to ask a question or provide information, you can contact us directly at any time.

Information for your security

Warning for fake emails or text messages

Unfortunately some people attempt to misuse and/or fraudulently use the DPD brand at the expense of third parties. This often involves the use of emails or text messages asking recipients to make payments, provide instructions, fill in details, or follow links. Please DO NOT follow these links.

You can recognize fake emails by their third-party domains (eg Gmail or similar providers), misspellings, unusual greetings, but also missing logos. Please delete these messages.

You can identify official and genuine DPD messages by the following details:

If you are not sure about a message, please check the validity of the parcel tracking number. You can easily find out on the DPD home page (https://ww.dpd.com.ar).

Please note: DPD does not accept any responsibility for damages caused by unauthorized use of our name or brand. This applies in particular to payment requests made with fraudulent intent.

If you have any questions or comments, or if you are unsure about this matter, please do not hesitate to contact us directly at [email protected].

Thanks for your support!

Warning regarding fake emails

 

There is currently an increasing number of emails in circulation in which the DPD brand is misused by third parties. A large number of these are emails that appear to originate from DPD due to the sender's address. However, these fake emails have attachments that contain malware (i.e. contain viruses). This is especially true for attachments in the outdated .doc format.

Please pay close attention to any suspicious features in alleged DPD emails:

  • Under no circumstances does DPD send email attachments in the .doc format.
  • Fake emails often contain other, external email addresses that have no recognizable connection to you or DPD.
  • Misspellings or an unusual form of email address can also be a sign of fake emails.
  • Before opening any attachment, ask yourself if you really expect DPD information that may be in the attachment.

 

Please delete all emails that you cannot identify or that seem suspicious to you. Remember that the official email channels of DPD Argentina are:

If in individual cases you are not sure if it is really a message that comes from DPD and is not dangerous, we will be happy to help you at [email protected].

DPD is not responsible for damages caused by fake emails containing malicious code.

Security notice: Payment requests may be attempted fraud

Caution with payment requests.

To our great regret, the DPD brand can be misused for the purpose of committing fraud. This can be seen as recipients or senders being asked to make payments for a variety of reasons. They claim that this is the precondition for the delivery of a parcel by DPD intended for the recipient, or for some other service. The following examples can be used:

  • Payment of fees and additional charges for the importation of a parcel.
  • Payment of insurance fees for an alleged collection/delivery by DPD.

TAKE CARE OF YOUR PERSONAL INFORMATION

We will never ask you for bank information, personal passwords or additional payments. Our emails are sent only through the account [email protected] or [email protected]. Please always check the sender.

IMPORTANT: DPD would like to explicitly point out that the situations described above are abuse of the DPD brand and attempted fraud. DPD does not send payment requests in these ways. Do not comply with such requests and under no circumstances should you follow the corresponding links in the emails. DPD accepts no responsibility for any damage or loss caused by such fraud attempts.

If you are not sure in individual cases whether a message really comes from DPD and is legitimate, you can contact us at any time at [email protected].

What do I do if I was the victim of a scam?

 

We recommend you save all the screenshots, payment data made and the messages and/or emails that you have exchanged. With this information, you can file a complaint at the police station closest to your home and at the UFECI (Fiscal Unit Specialized in Cybercrime of the Public Prosecutor's Office) through:

 

 

If you are not sure if a message really comes from DPD and is trustworthy, you can contact us at any time at [email protected] or 0810-266-4240.